FAQs

How can I contact AndreinaHairUSA?

You can send us an email at info@andreinahairusa.com, where our customer service team will be happy to assist you with anything you need.

How many applications does each Keratin Kit cover?

• 250ml Kit: 1 to 2 applications depending on the length and volume of your hair.
• 500ml Kit: 3 to 4 applications depending on the length and volume of your hair.
• 1000ml Kit: 6 to 10 applications depending on the length and volume of your hair.

Do you ship to all of the United States?

Yes.

Where do you ship from?

We ship from Pembroke Pines, Florida.

Can I change or cancel my order?

Since our goal is to process orders as quickly as possible, you must request any changes or cancellations within 12 hours of placing the order. All requests after this timeframe will be denied.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and payments through PayPal.

When will my order be processed?

All orders are handled and shipped from our warehouse. Please allow additional time for your order to be processed during holidays and sales seasons. We process orders from Monday to Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after processing. Please note that we do not ship on weekends.

How long will it take to receive my order?

Due to high demand, orders may take between 5 and 7 business days to arrive.